Genetic Consultation FAQs
Got questions about booking, testing or results?
This page explains how Moleküli works, from booking your first appointment to cheek swab and results.
Still not sure? Please get in touch at contact@molekuli.com before booking.
Is this a genuine medical service?
Yes, Moleküli is run by a licensed clinical geneticist.
It is a private medical consultation service, not a direct-to-consumer testing company or lifestyle platform.
Do I need a referral?
No, but some people come with a referral from a paediatrician, neurologist or other doctor, while others contact Molekül directly. If you are unsure, you can email us a short message first to contact@molekuli.com.
Which appointment should I book?
Choose “Genetic consultation” if you are starting from the beginning or require a comprehensive evaluation.
Select ‘Second Opinion’ if you already have a genetic report and require assistance in interpreting it.
If you have already organised testing through Moleküli, the follow-up discussion about the results will be arranged separately.
When do I pay for the appointment?
Appointments are generally paid at the time of booking using the available payment method.
If you would prefer to pay by bank transfer, this can be arranged in advance. Please contact Moleküli at contact@molekuli.com before booking.
Does the consultation fee include DNA testing?
No, laboratory testing is charged separately unless stated otherwise.
The consultation fee covers the medical consultation itself, including a review of your medical history and previous reports, a discussion of your questions, an assessment of whether genetic testing would be useful for you, and an explanation of the relevant genetic concepts in easily understandable terms.
If testing is organised through Moleküli, a separate follow-up appointment is usually arranged for the detailed discussion of the actual test result.
Is a discussion of the Moleküli test result included in the initial consultation?
Usually not.
If genetic testing is organised through Moleküli, the results are discussed at a separate follow-up appointment. This allows enough time to explain what the gene does, what has changed and what the result may mean for everyday life and other family members.
Do you see children or adults?
Both.
Moleküli works with children, adults and families, including rare disease diagnostics, cancer in the family, mitochondrial conditions and proactive screening.
Can you see me if I am outside Austria?
In many cases, yes. However, genetic counselling is regulated differently from country to country. If you are located outside the EU, please contact me before booking so I can confirm whether an online consultation is appropriate and legally possible in your situation.
Do I need a blood test?
Usually not.
Many of the tests Moleküli uses can be performed with a simple cheek swab, so there is often no need for blood tests or hospital visits.
How does the testing process work?
If a test is appropriate, a kit is sent to your home.
You do the cheek swab at home, return it using the provided instructions, and once the result is ready, we arrange a follow-up appointment to go through it in detail.
How does the cheek swab work? Can I do it myself?
In most cases, a parent or carer can collect it at home.
A gentle swab is taken from the inside of the child’s cheek or gums. This may cause a brief annoyance, but it should not be painful and is much easier than a blood test.
Moleküli provides simple, step-by-step instructions, and we can also talk you through the process online.
How do I collect a DNA sample from a child?
In most cases, a parent or carer can collect it at home.
A gentle swab is taken from the inside of the child’s cheek or gums. This may cause a brief annoyance, but it should not be painful and is much easier than a blood test.
Moleküli provides simple, step-by-step instructions, and we can also talk you through the process online.
Will you explain the result in plain language?
Yes, that is one of Moleküli’s main purposes.
The aim is not only to name a gene, but to explain what it does, what has changed, and what that means for everyday life, treatment options and family members.
Do I need any special technology for the online appointment?
Not much.
It is easiest to use a computer, but a phone or tablet can also work. You will receive a link before the appointment. If needed, we can provide simple, step-by-step instructions.
How do I join an online appointment?
You will receive a secure video link before your appointment.
At the scheduled time, simply click the link to join the appointment from your computer, tablet or phone.
Do I need to download an app?
Usually not. On a computer, the appointment opens usually directly in your browser. If you are using a phone or tablet, you may be offered the choice of joining via the browser or using an app, depending on your device.
Is the video platform secure?
Yes. Moleküli uses an encrypted video platform that is hosted in the EU.
No video or audio recordings are made without explicit prior agreement.
Is the platform GDPR-compliant?
Yes, it is. It is hosted in the EU and does not use third-party tracking or advertising cookies.
More detailed data protection information is available in the Privacy Policy if needed.
Is this covered by public health insurance?
Private genetic consultations are generally not covered by Austrian public health insurance.
Laboratory costs are separate and depend on the test. In some cases, patients may be able to seek reimbursement for laboratory fees, depending on their insurer and country.
In which languages do you work?
English, German and Hungarian.
Why are there cartoons on a genetics website?
Because complex things are often easier to understand in pictures.
Genetics can become abstract very quickly: genes, pathways, family trees, risk, uncertainty. I use hand-drawn diagrams and cartoons to clarify these concepts, not to make them less serious.